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Server Connection Problems
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The first time ShowSim runs it needs to connect to the internet in order to verify your license. After the first connection it will still need to connect occasionally for license expiration checks, but you will be able to run the software 30 times before needing to connect again.
Sometimes a new installation will report that it is unable to connect to the internet when it first runs, even when you have a working internet connection. There are usually two possible causes for the internet connection issue: network settings external to your computer or security software settings local to your computer. Sometimes if you are working inside a company on their network, there can be network security settings that prevent the connection. You would have to get with the IT guys in that case and let them know you have a program that needs to access the internet on port number 1433.
The more common cause is when there is a firewall or other security software installed on your PC that is blocking showsim from having access to the internet. In this case you would usually need to give permission for the following two files: showsim_3d.exe for the 3D verison, showsim_pro.exe for the pro version, showsim_lite.exe for the lite version and showsim_backyard.exe for the backyard edition and also ShowSim Updater.exe for all versions (or AUClient.exe if you are running a version prior to 4.0.4.7). If the computer has Norton, McAffee or similar security software installed on it, they should have a function where you specify trusted programs to allow access to the outside world. Sometimes a router can have a firewall in it as well, with it’s own security settings.
On older versions of showsim this problem can also be caused by the UAC security settings. This should really not be a problem in the newer versions though. It is still worth a try if the problem can not be fixed via firewall or security software settings. The best way to fix this is to just turn off UAC altogether, which can be done with the following procedure. Note that the computer must be rebooted before this change will take effect.
Windows 7
1) type “run” in the search bar of the Start menu
2) pick the “run” program that is usually located at the top of the search results
3) type “msconfig” as the program to open
4) this will launch the System Configuration utility. Select the Tools tab when it loads
5) select “Change UAC Settings” in the list, then click the Launch button
6) in the User Account Control Settings screen that appears, set the slider all the way down to the bottom position where it says “never notify”
7) click OK and reboot your computer
Vista
1) Launch MSCONFIG by from the Run menu.
2) Click on the Tools tab.
3) Scroll down till you find "Disable UAC" . Click on that line.
4) Press the Launch button.
5) A CMD window will open. When the command is done, you can close the window.
6) Close MSCONFIG. You need to reboot the computer for changes to apply.
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